If you believe that someone else has signed in with your Windows Live ID, you should take the following actions to secure your account:

If you still have access to your account, then you should change your password and other information right away by accessing the following links:

·         Change Your Password

·         Update/Change your Secret Answer

·         Update/Change your alternate e-mail

If you no longer have access to your account, you may want to read the Solution named Password Reset. These will walk you through some basic password reset items that may assist you in getting access back to your account.

If this does not succeed then you can contact Live Id support through the Windows Live Validation Page.  The Windows Live Validation Page was created to ask key questions about your account (only you would be able to provide to us) when you created or updated your account. Please provide as much detail as possible on every question.  The more information you provide to us, the more likely it will be that our Support Agents can validate your identity.

We will not provide you any verification to what answers you have gotten correct or what answers you provided that were incorrect. This is for your security and privacy. We appreciate your understanding in this very sensitive matter. The Windows Live Validation Page can be found at: http://windowslivehelp.com/passwordreset.aspx

Here are some key items that will prevent us from assisting in resetting a password:

1.       You did not provide accurate information upon creation.

2.       You did not provide any information upon creation. 

3.       You are unable to remember any detail on your account. 

4.       The information on the account does not match what you have provided. 

5.       You did not provide enough information to validate ownership. 

·         Before completing the validation page, you should try to provide as much information before submitting. 

·         Name and email address is never enough for validation purposes.